How Online Computer Support Scams Work?
To meet deceitful intentions, there are many online scammers that sell counterfeit security programs to the computer users. They purposely setup false websites giving free-of-cost security scans for easy targets, and alert them with alarming messages conveying about the virus infected in the machine. Then they convince the PC owner to buy security software for troubleshooting and fixing virus/ malware/ spyware issues. While such online scams are conducted, there could only be two faces of the coin; one could be positive and the other negative. At best, the security software given by the scammer can be found for free anywhere, and at worst, this software might be designed for stealing personal data from the computer or getting card details.
Most of the scams begin with phone calls from stranger pretending to call from a reputed computer tech support company. They already have basic information about the PC owner through public directories and they may predict your computer configuration also. As these fakers are really good at selling counterfeit software to the computer owners, they can easily trap innocent people by giving fake association with the leading software companies. Once the user is convinced with every detail, the caller might ask the user to perform a set of complicated PC tasks. During this process, they might identify the confidential and legitimate computer files in the computers systems, and claim them to have malicious threats. Apparently, if anything like this is said to machine owner, they look for fastest way to skip the trouble. Taking advantage of such situations, the scammers offer to fix the issue at the same time under professional guidance.
When a scammer gains trust from a computer owner, he may ask following
1. Try to join a worthless warranty or PC maintenance program
2. Give remote access for the computer and make some changes in the settings leaving the machine into a vulnerable state
3. Trick to install a malware that is successful in stealing sensitive information related to work or credit cards
4. Redirect to the websites that ask financial payment details
5. Convince them to give payable services that can be obtained for free anywhere else